Education

• PhD Technical Communication, Illinois Institute of Technology, 2009.
• Dissertation:The linguistic patterns that lead to rapport management, trust, interactional justice, support, and leader-member exchange.
• Committee: Kathryn Riley (Chair), Matt Bauer, Susan Feinberg, and Michael Young

• MS Technical Communication and Information Design, Illinois Institute of Technology, 2006.
• Project: Humanities Course Audit and Instructional Design for Workplace Learning and Performance Institute
• Committee: Kathryn Riley (Chair), Michael Tillmans, Susan Feinberg, and Jack Snapper

• BA History, University of Illinois-Urbana Champaign, 2004
• Senior Thesis: History of 19th Century British Women in Higher Education
• Thesis Advisor: Sharon Michalove

Appointments

• Associate Professor, Department of Technical Communication, University of North Texas, 2017-Present.
• Assistant Professor, Department of Technical Communication, University of North Texas, 2011-2017.
• Adjunct Professor, Department of Humanities, Illinois Institute of Technology, 2009-2011
• Graduate Instructor, Department of Humanities, Illinois Institute of Technology, 2005-2009

Publications

• Peer-Reviewed Journal Articles
• [19]Lam, C. & Campbell, K.S. (Accepted). Follow the leader? The Impact of Leader Rapport Management on Social Loafing. Business and Professional Communication Quarterly.
• [18] Lam, C. (Accepted, 2021). Hashtag #TechComm: An Overview of Members, Networks, and Themes from 2016-2019. Technical Communication.
• [17] Lam, C. & Biggerstaff, E. (2019). Research Article Finding Stories in the Threads: Can Technical Communication Students Leverage User-Generated Content to Gain Subject-Matter Familiarity? IEEE Transactions on Professional Communication, 62(4).
• [16] Campbell, K.S. & Lam, C. (2019). The Effect of Leader Rapport-Management Feedback on Leader–Member Relationship Quality and Perceived Group Effectiveness in Student Teams. IEEE Transactions on Professional Communication, 62(3), 253-262.
• [15] Lam, C. (2018). More than a feeling: Applying a data-driven framework in the technical and professional communication team project. IEEE Transactions on Professional Communication, 61(4), 409 – 427.
• [14] Friess, E. & Lam, C. (2018). Cultivating a sense of belonging: Using Twitter to Establish a Community in an Introductory Technical Communication Classroom. Technical Communication Quarterly.
• [13] Hannah, M.A. and Lam, C. (2016). Patterns of dissemination: Examining and documenting practitioner knowledge sharing practices on blogs. Technical Communication. 63. Download or Read
• [12] Lam, C., Hannah, M.A., and Friess, E. (2016). Connecting programmatic research with social media: Using data from Twitter to inform programmatic decisions. Programmatic Perspectives, 8, 47-71. Download or Read
• [11] Lam, C. (2016). Correspondence analysis: A statistical technique ripe for technical and professional communication researchers. IEEE Transactions on Professional Communication, 59, 299-310. Download or Read
• [10] Lam, C. & Hannah, M.A. (2016). The Social Help Desk: Examining How Twitter is Used As a Technical Support Tool. Communication Design Quarterly,4(2), 37-51. Download or Read
• [9] Lam, C. (2016). Improving technical communication team projects: An experimental study of media synchronicity theory training on communication outcomes. Journal of Business and Technical Communication., 30, 85-112. (Download or read)
• [8] Lam, C. & Hannah, M.A. (2016). Flipping the audience script: An activity that integrates research and audience analysis. Business and Professional Communication Quarterly., 79, 28-53. (Download or Read)
• [7] Lam, C. (2015). The role of communication and cohesion in reducing social loafing in group projects. Business and Professional Communication Quarterly., 78, 454-475. (Download or Read)
• [6] Hannah, M.A. & Lam, C. (2017). Drawing from Available Means: Assessing the Rhetorical Dimensions of Facebook Practice. International Journal of Business Communication.Online First. (Download or Read)
• [5] Lam, C. (2014). Where did we come from and where are we going?: Examining authorship characteristics in technical communication research. IEEE Transactions on Professional Communication, 57(4), 266-285. (Download or Read)
• [4] Boettger, R. & Lam, C. (2013) An Overview of Experimental and Quasi-Experimental Research in Technical Communication Journals (1992-2011). IEEE Transactions on Professional Communication, 56(4), 272-293. (Download or Read)
• [3] Lam, C. (2013). The efficacy of text messaging to improve connectedness and team attitude in student technical communication projects: An experimental study.Journal of Business and Technical Communication, 27(2), 180-208. (Download or Read)
• [2] Lam, C. (2011). Linguistic politeness in student-team Emails: Its impact on trust between leaders and members. IEEE Transactions on Professional Communication, 54, 360-375. (Download or Read)
• [1] Mackiewicz, J. & Lam, C. (2009). Coherence in workplace instant messages. Journal of Technical Writing & Communication, 39, 417-431. (Download or Read)

• Peer-Reviewed Conference Proceedings
• [9] Boettger, R., Lam, C. & Palmer, L. (2017). Improving the data information literacies of technical communication undergraduates. IEEE International Professional Communication Conference, Madison, Wi.
• [8] Lam, C. & Boettger, R. (2017). An Overview of Research Methods in Technical Communication Journals (2012–2016). IEEE International Professional Communication Conference, Madison, Wi.
• [7] Friess, E., Boettger, R., Campbell, K.S. & Lam, C. (2017). Are we missing the boat? A roundtable discussion on research methods and how they define our field. IEEE International Professional Communication Conference, Madison, Wi.
• [6] Hayhoe, G., Lam, C., & Brewer, P. (2017). Transforming your conference paper into an article for the IEEE Transactions on Professional Communication. IEEE International Professional Communication Conference, Madison, Wi.
• [5] Lam, C. (2016). Can Slack Curb Slacking? Examining the the Importance of Team Communication in Reducing Social Loafing. IEEE International Professional Communication Conference, Austin, TX.
• [4] Lam, C. (2014). Visualizing categorical data: An introduction to correspondence analysis for technical communication researchers. Proceedings of International Professional Communicators Conference (Download or Read)
• [3] Lam, C. & Bauer, M. (2008). Incorporating experimental designs in business communication research. Proceedings of the 73rd Annual Convention of the Association for Business Communication. (Download)
• [2] Lam, C. & Mackiewicz, J. (2007). A case study of coherence in workplace instant messages. Proceedings of the 2007 IEEE International Professional Communication Conference. (Download)
• [1] Lam, C. (2006). Applying the spatial-contiguity effect to software manuals. Proceedings of the 2006 IEEE International Professional Communication Conference. (Download)

• Book Reviews
• Review of Online Education: Global Questions, Local Answers. (2007). For Journal of Business Communication, 44, pp. 96-100. (Download)
• Review of Guide to Electronic Communications. (2006). For IEEE Transactions on Professional Communication, 48, pp. 332-333. (Download)

• Teaching Materials
• Exercise Book and Answer Key for The New Century Handbook, 2nd ed., by Hult & Huckin.(2007). Needham Heights, MA: Allyn & Bacon. Second author, with Professor Kathryn Riley.
• Developmental Exercises and Answer Key for The Little, Brown Handbook, Brief Version, 3rd ed. (2007). New York: Longman. Second Author, with Professor Kathryn Riley.
• Developmental Exercises and Answer Key for The Little, Brown Compact Handbook, 6th ed. (2006). New York: Longman. Second, with Professor Kathryn Riley.

Invited Talks

• Keynote speaker (2018). University of Central Florida Writing and Rhetoric Symposium. Everything is not as it seems. Can data literacy solve the world’s problems?
• Computer-mediated communication and teamwork, University of Aizu, Japan. ACM Chapter of E-Learning and Technical Communication. 2014.

Conference Presentations

• What are the moral foundations of technical and professional communication? Association of Teachers of Technical Writing (ATTW). Kansas City, Kansas., 2018.
• Are we missing the boat? A roundtable discussion on research methods and how they define our field, IEEE Professional Communication Conference, Madison, Wi., 2017
• Transforming Your Conference Paper into an Article for the IEEE Transactions on Professional Communication, IEEE Professional Communication Conference, Madison, Wi., 2017
• Improving the data information literacies of technical communication undergraduates, IEEE Professional Communication Conference, Madison, Wi., 2017
• An Overview of Research Methods in Technical Communication Journals (2012–2016), IEEE Professional Communication Conference, Madison, Wi., 2017
• Teaching Citizenship in Group Projects: Practical Insights from Three Studies of Technical Communication Group Projects, Association for Teachers of Technical Writing (ATTW), Houston, TX., 2016
• Using Twitter Data to Inform Programmatic Directions by Bridging the Academy and Industry, Council for Professional, Technical, and Scientific Communication, Logan, Utah, October, 2015
• Visualizing categorical data: An introduction to correspondence analysis for technical communiators, International Professional Communication Conference, Pittsburgh, PA, October 2014
• Conducting sustainable human subjects research, Association for Business Communication, Honolulu, HI, October 2012.
• Text messaging in workplace contexts: An experimental study, Association for Business Communication, Montreal, Quebec, October 2011.
• Incorporating Methodologies from Multiple Disciplines to Create Unique Experimental Designs in Technical Communication Research, Modern Language Association, Philadelphia, Pennsylvania, December 2009.
• Directness and Linguistic Politeness in Leader-Member Discourse, Association for Business Communication, Los Angeles, California, May 2009.
• Incorporating Experimental Designs in Business Communication Research, Association for Business Communication, Lake Tahoe, Nevada, October 2008.
• A Case Study of Coherence in Workplace Instant Messaging, IEEE International Professional Communication Conference, Seattle, Washington, October 2007.
• Applying the Spatial-Contiguity Effect to Software Manuals (poster session), IEEE International Professional Communication Conference, Saratoga Springs, NY, October 2006.

Service

• Committees
• Chair, Search Committee for multi-year lecturer, Department of Technical Communication (2015-2016)
• Member, Personnel Affairs Committee (PAC), Department of Technical COmmunication (2015-present)
• Graduate Curriculum Committee, Department of Technical Communication (2014-present)
• LTC search committee member for lecturer in technical communication (2012, 2013, and 2014)
• College of Arts and Science Computing Committee member, 2012-Present.

• Reviewer Activties
• Reviewed book proposal on quantitative data analysis for IEEE/Wiley Press
• Reviewed for Business and Professional Communication Quarterly, 2015
• Reviewer for IEEE Transactions on Professional Communication, 2015, 2014, 2012, and 2009
• Reviewer for Journal of Business Communication, 2014, 2012
• Reviewer for Journal of Business and Technical Communication, 2015, 2014
• Presented a technical writing workshop for advanced undergraduate students enrolled in the Interprofessional Projects Program at the Illinois Institute of Technology, 2009
• Peer reviewer for a book proposal on audience psychology for Routledge Publishing, 2009.

• Workshops and Lectures
• Presented research at Department of Technical Communication advisory committee meeting, 2014.
• Presented at I wish I had known workshop for the College of Arts and Sciences, University of North Texas, 2013.
• Presented research at UNT College of Arts and Sciences Brown Bag Lunch Series, 2011.
• Presented a technical writing workshop for advanced undergraduate students enrolled in the Interprofessional Projects Program at the Illinois Institute of Technology, 2009.

Grants and Awards

• $583,085 [Submitted] – Beever, J., Pinkert, L.A., Hannah, M.A., Brightman, A. O, and Lam, C. (2018). Evaluating Disciplinary Differences in Ethical Orientation in STEM: Foundations, Frameworks, and Function in Team Science. National Science Foundation.
• $366,342 [Unfunded] – Grau, D., Hannah, M.A., Lam, C. (2017). P4: Predicting Timely and Accurate Project Performance Outcomes with Probabilistic Judgment. National Science Foundation.
• $57,507 [Unfunded] - Wulff, Stefanie, Boettger, Ryan K and Chris Lam (2015). Helping students learn to write: Creating an online interface for a corpus of STEM writing, Google Research Award.
• $5000 [Awarded] - University of North Texas, Scholarly and Creative Activities Grant. The role of media choice training on social loafing in student team projects, 2014
• $5000 [Awarded]- University of North Texas, Junior Faculty Summer Research Fellowship. The impact of media choice training on communication and task performance in student projects: An experimental study, 2013
• $4300 [Awarded]- University of North Texas, Research Initiative Grant. Comprehensively examining research in technical communication scholarship: A two-part empirical study, 2013
• $5000 [Awarded] - University of North Texas, Junior Faculty Summer Research Fellowship. The Efficacy of Text Messaging in Collaborative Writing Projects: An Experimental Study, 2012.
• Nominated for Outstanding IPRO Faculty Award, 2010.
• $1300 [Awarded]- Dissertation Research Grant, Interprofessional Projects Program, 2008.

Additional Resources

For the most recent version of my CV, please visit my UNT faculty profile. You can also download a PDF of my CV below.

• PDF of my CV (Updated December, 2020)
• Google Scholar Profile
• Academia.edu Profile